Content of reclamation is important


The Supreme Court of Finland ruled in its precedent KKO:2019:88 on whether a reclamation letter sent by a customer to a contractor had interrupted the expiration of a debt. In its letter to the contractor, the customer had asked the contractor to inform and agree together with the customer when and how the contractor would conduct repairs for the issues mentioned in the letter. After the contractor disputed its liability to conduct the repairs, the customer had the repairs made.